Help needed setting up my ADSL router in Tenerife.
me just back from offshore , and its great to be home got the phone line and adsl line in tried to hook it up to my laptop , no joy i installed the disc followed the instructions, i have a basic knowledge of computers so i unistalled and reinstalled me thinks me missing something simple. question should the four lights on my router be on before i install there are only three lights on when i start ,obviously the internet light is of, this was set up for broadband back home and i used my phone on it as well do i have to change some settings for adsl help help, me heard there was a telfonica site in english any help would be grateful
me just back from offshore , and its great to be home got the phone line and adsl line in tried to hook it up to my laptop , no joy i installed the disc followed the instructions, i have a basic knowledge of computers so i unistalled and reinstalled me thinks me missing something simple. question should the four lights on my router be on before i install there are only three lights on when i start ,obviously the internet light is of, this was set up for broadband back home and i used my phone on it as well do i have to change some settings for adsl help help, me heard there was a telfonica site in english any help would be grateful
Hi weebengal
Had the same problem with mine. however, my adsl is not with telefonica, its with direct telecom. I rang them and they talked me through the process. Still didn't work so took the router back. they gave me another and bingo, problem solved.
I know this isn't helping you one bit, but it could be re-assuring to know that the fault could be with the router and not you personally. I am sure you will soon be receiving more constructive help today though. good luck.
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me in tenerife i stay ,here the router has four lights it powered up and the adsl light is on, but i have installed ot threee times, it seems simple enough to do me done the usual things but off the fire wall ect i think it omething simple but my spanish is not that good
We had the same problems as Christa with our router from DT. A she has said phone them and they will deal with the problem or talk you through it. They speak English
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The Following User Says Thank You to Jackie B For This Useful Post:
me aalways had broad band back home so dont know much about adsl, there is a phone socket and a double jack comes out of it one goes to the phone and the other goes to the router
from the router it goes into my laptop, its the same socket i used when i was using broadband in fact its the only socket it will go in to obvously i was away working and it was the wife who was in ,he tested the line in his own lap top and told here to just install the disc and it will be ok
Go to control panel and open the network connections You may have more than one item in network connections, find the one for the Telefonica connection. Double click it on the 'general' page click on properties down to the bottom left. This will open a new window, in the part labeled 'This connection uses the following items' scroll down to "Internet Protocol TCP/IP" left click on this entry, then click on the properties button. On this page make sure 'Obtain IP address automatically' is selected.
Post results in here please.
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