Computer Repairs.

geetimuk · 15th August 2007, 23:27

I have a Packard Bell (aka Packed-Up Bell) laptop for which the keyboard no longer works following an accident with hot candle wax (

don't ask)...
I have accidental cover on our home insurance and have put in a claim... a shop has looked at it and said it can NOT be repaired on the island as there are no Packard Bell service centre on the island and they doubt a generic keyboard will fit... (it's about 4-5 years old).
The claims dept have seen the pics of the laptop and say their PC people have said it can be repaired so they want me to take it to another shop for another report!
So the question is... who knows of a shop that can take a look and say yes or no to having it repaired... it will have to be a legitimate business as I need an engineers report.
Thanks in advance for your assistance.
Tim
PS.... the CD drive no longer works either... probably wax related

robby1234 · 15th August 2007, 23:29

there are no laptop repair centres in the canaries you will need to send it to mainland spain.

or purchase a replacement keyboard from bell.

by the age of the laptop i am suprised the insurer insists it is repair´d.

Andy0210 · 16th August 2007, 00:52

Hot candle wax spilt on a laptop, was this some sort of kinky cyber sex accident Tim?

welshsprout · 16th August 2007, 01:44

This may be easier to repair than you think.

Andy0210 · 16th August 2007, 01:48

Quote:

Originally Posted by welshsprout

This may be easier to repair than you think.

What kind of teasing post is that? Even i am curious now about how it can be repaired!

Harlequin · 16th August 2007, 09:31

Welshsprout's right, unless the board at the back has been damaged it's usually just a case of popping off the old keyboard and popping in a new one.

welshsprout · 16th August 2007, 13:23

Quote:

Originally Posted by andy0210

What kind of teasing post is that? Even i am curious now about how it can be repaired!

Please note the timing of the post.... and then check how many other posts were going on at that time!!

I didn´t have time to post anything in details but wanted you to know all may not be as bad as it appears, right now to what I was getting at.

OK you say it was damaged by hot wax, if this had been water it would be a different situation, chances are that trhe wax has solidified and ´welded´the different layers that compose the keyboard.

If you are confident, remove the keyboard how to do this will depend on your laptop, then turn the keyboard over and chances are there willñ be a number of small screws holding it together, remove these carefully, then gently take apart the different layers and look for the wax, gently remove the wax, re-assemble and then see if it is working.

geetimuk · 16th August 2007, 13:36

Oh dear feel like banging my head against wall.
I have insurance and I need a quote. I need a repair man for computers. will not touch it myself, as I have insurance.
Andy how do you know what I get up to? If only

stevem · 16th August 2007, 13:57

Just a quicky, is there an excess on your insurance?

welshsprout · 16th August 2007, 13:57

Quote:

Originally Posted by geetimuk

Andy how do you know what I get up to? If only

Er I read your earlier post!