How do I get rid of Canguro Net messages on certain websites on the internet?

graceylacey · 28th June 2007, 20:31

Sometimes when I go into a thread I get this message...

Le informamos tiene contratado y activado el servicio Canguro Net. La página que desea visualizar ha sido filtrada por el sistema, ya que su contenido ha sido clasificado dentro de las categorías no permitidas.

Si considera que ha habido un error, por favor, seleccione su caso en el siguiente formulario, pulse el botón enviar y si nos indica el e-mail le daremos una respuesta una vez su petición haya sido analizada.

Me ha filtrado esta página que no pertenece a ninguna de las categorías activadas
Me ha filtrado esta página y no es de ninguna categoría

E-mail:
Página de Internet:

How do I get rid of it??

cinnamon · 28th June 2007, 20:54

we would like to inform you that you have subscribed and activeted the service of Canguro Net. the page you want to see has been filtered by the system, because the content has been considered being in the non allowed categories.

if you think you got this message by mistake, select in your case the following form, click on send and if you send us the email we will give you an answer as soon as your request has been analysed.

This page has been filtered which doesn´t apply to any activated categories.
this page has been filtered and doesn´t belong to no category at all.

E-mail:
URL:

graceylacey · 28th June 2007, 21:08

thank you so much, you are such a great help!

Much appreciated!

cinnamon · 28th June 2007, 22:08

no problem, hun.....that´s what we are here for....

doreen · 28th June 2007, 23:25

Graceylacey, I know you have children so you might probably want to keep CanguroNet active ... I was landed with it when I signed up for Telefonica and it took me an age to get rid of it ... and even longer to have them stop charging me for it
I´ve posted before that everytime I wanted to view a property site that had a "penthouse" I was barred

fun2bdeb · 2nd August 2007, 22:42

Can someone please tell me how to get on to a thread that comes up Canguro Net.

I really want to read about "15 year old girl missing in silencio area"

I heard the news on the radio this morning that a body had been found and would like to see the latest update on this other awful tragagy thats happened this week.

K9 Tenerife · 3rd August 2007, 09:49

Hi fun2bdeb

I believe that the Canguro Net thing is Telefonicas 'net nanny' which restricts certain (in fact most) sites on the internet.

I recall that they apply this automatically but that you can ask them to disconnect it by calling the Telefonica ADSL helpline (sorry I dont know the number).

Maybe one of our resident IT Techies can give you more help.

Cheers

sgd

KirstyJay · 3rd August 2007, 09:57

I have merged your question with an existing thread on the same subject. Maybe the previous replies will help too.

graceylacey · 3rd August 2007, 10:09

Debs,

I rang 1004 and asked them to cancel Canguro net. Within an hour or so I stopped getting the message. You can speak to them in English.

Greymore · 11th August 2007, 09:55

In Los Cristianos our internet has gone off and on for the last 2 weeks, only for a short time but enough to break VOIP transmission any one know why...

Perhaps the reason you may not be getting through to some sites is that Telefonica puts blocks on some sites and their computers pick up key words so although the site might be innocent the computer doesnt see it that way, you have to get telefonica to lift it but that may take a few calls, my friend has asked four times already. She cant even get onto an estate agents site, why... the word Penthouse!!