Daverock

Do you think there's any mileage left in the saying "The Customer is always right"?

Personally I think things have changed in recent years where Customers are a lot more demanding and aware of their rights. Some are unreasonable to the point where they would never be satisfied whatever service or product they got. Have we become more Americanised and as such too demanding?

fixer

the answer is no when it comes to apartment letting some of the things you hear or They complained about are simply unreal i been told of a couple for example who stayed in an imaculate apartment and complained constantly they confessed to who they thought was just the cleaner that they always complain to try to get moneyback unfortunatly for them he was the management company owner we had someone complain about the pictures on our wall we had just completly renovated the apartment i was looking great and they couldnt find much else except they didnt like the forks and knifes someone complained it was too warm on our balcony ! hang on ill turn down the sun i found the nicer the apartment the more ludicris the complaint. i always encourage people to complain when somethings not right but clearly it has to bea genuine reson not just for the sake of it or in an attempt to get money back. david

__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Apartments in Cristian Sur, Tenerife Sur and San Marino

Delderek

Just look how Tesco have become the largest retailer in the Europe, the customer is always right, they never argue about anything, always an apology and a replacement or a refund instantly.

old golfer

The customer is always right when I am the blooxxxdy customer....

__________________
Competitive Golf in Tenerife

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Daverock

Actually that reminds me. My cousin works in Asda in Customer Sevice. A woman brought back a chicken saying it was off. She was really rude about it and never gave my cousin a chance. My cousin got her another chicken and told her that she really shouldn't replace it. The woman demanded to know why. My cousin told her " Because you bought it at Tesco" Exit one red faced customer after offering no apology.

Delderek

We brought a Turkey from Tesco at Christmas that was "on the turn" took it back after the holiday, told them we had to have a tinned meat pie for Christmas dinner (we didn't) they gave us another Turkey and 25 quid compensation. thats how to keep your customers. (provided of course they don't always sell dodgy Turkeys)

(Just as good a service from the electronic shops in Tenerife.)

poker

As long as they pay enouf the customer is always right .

__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


Poker
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

IREALLYAMLINDA

No, most customers are most certainly not always right but most businesses cannot afford to tell them so. I worked in the retail trade about 40 years ago and believe me - even then the customer was not right, but we had to smile sweetly and pay out generously because we wanted them to come back to spend their wages next week!!!

__________________
It does matter
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

mac

The customer is not always right but he is always the customer (the same is true about the boss he/she is not always right but heis always the boss.) It is very hard to gauge when a person is complaining just to try and get a few quid back or whether it is genuine. It is a fine line to tread but you have to do it more and more carefully all the time.
The hotel I work in dates back in part over 400 years and we have no lift. This gives us constant grief however we do not claim any "stars" nor do we say we have a lift but people seem to assume that we should have one and are at fault because we do not have one. We are cheaper than other places but expect me to carry their cases up stairs even though quite often they are younger than I am. Sorry but I think I am becoming a bit tired of the hospitality business and the customer in general
Rant over (it has been a tough day)

__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Delderek

In any business you can normally win the argument, but it won't win you the customer, you always have to weigh up what you will earn in the future from that customer.